superbhardwareparts.com

Last Updated: July 17, 2026

At superbhardwareparts.com, we strive to ensure you are completely satisfied with your purchase. This policy details our procedures for shipping, returns, and refunds to provide you with a transparent and stress-free shopping experience.

PART 1: Shipping Policy
1.1 Shipping Zones & Processing
We currently ship to addresses within the United States. Please ensure your shipping address is accurate during checkout, as we are not responsible for packages delivered to incorrectly provided addresses. Orders are typically processed within 1-3 business days.

1.2 Shipping Methods & Delivery Times

Standard Shipping: 5-8 business days.

Expedited Shipping: 2-4 business days (if applicable).

Note: Delivery times are estimates and may be subject to carrier delays, weather conditions, or holidays.

1.3 Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and the weight/dimensions of your items. We occasionally offer free shipping promotions; please check our website banners for current offers.

1.4 Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number. You can monitor your package’s progress directly via the carrier’s website. If you haven’t received your tracking number within 5 days of your order, please contact us at [email protected].

PART 2: Returns & Refunds Policy
2.1 30-Day Return Window
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item. To be eligible for a return, your item must meet the following criteria:

Must be in its original, unopened packaging.

Must be unused, undamaged, and in the same condition as received.

Must include all original accessories and attachments.

2.2 Non-Returnable Items
Personalized, custom-made, or specific promotional items (as noted on product pages) are final sale and cannot be returned unless they arrive damaged or defective.

2.3 How to Initiate a Return

Email us at [email protected] with your order number, photos of the item (if applicable), and the reason for the return.

Our support team will review your request and provide a Return Authorization (RA) and shipping instructions.

Please do not send your item back without first receiving authorization.

2.4 Return Shipping Costs

Defective/Incorrect Items: We will cover the return shipping costs for items that arrive damaged, defective, or were sent in error.

Customer Remorse: If the return is due to a change of mind or incorrect selection, the customer is responsible for the return shipping fees.

2.5 Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 business days. Depending on your bank or credit card issuer, it may take additional time for the funds to appear in your account.

PART 3: Damaged or Lost Packages
Damaged in Transit: If your package arrives with visible shipping damage, please contact us within 48 hours of delivery with photos of both the damaged item and the packaging.

Lost Packages: If your tracking indicates the package has been delivered but you haven’t received it, please contact the carrier first. If they cannot locate it, reach out to us, and we will assist you in opening an investigation.

PART 4: Disclaimers
We are not liable for:

Damages resulting from customer misuse or failure to follow product instructions.

Delays caused by force majeure events (e.g., natural disasters, extreme weather, or national postal service strikes).

Email: [email protected]

Business Hours: Monday – Friday, 9:30 AM – 6:30 PM (EST)